Jake's Custom Cycles LLC - Orangevale, California

Chuck L.

If you don't mind waiting over a year! Then they aren't too bad, he has had my bike for over a year. Prepaid for the paint job and Lupe was supposed to fix my throttle by wire problem. Still haven't gotten my bike, nor do I know if he fixed the throttle issues.

Britni L.

This bike shop not only has some of the most beautiful bikes I've seen but it also had some of the most skilled workers with such unique techniques that I have yet to see them over charge for. This shop really is not in it for the money, they truly are in it toßß

Jon V. V.

I did business with this place once before when Jake ran the place and I had no problems. Jake passed away and it was taken over by new owners and is ran nothing like it was before. I was asked to wait a month and I did and then 2 months before I got my motorcycle back. I had two main things that I asked to be done and when I got the bike back only one done. You bet what I was told it would cost wasn't the final price and yep over paid for half a job and when I got on the motorcycle to ride it around I discovered loose and missing parts. So I tried to contact them and ask for the parts that was needed, each day for a week I was told they would come by and drop off the parts and each day I got an excuse of why they didn't drop it off so I my self can fix it and make it road worthy. Half the things they said they would do wasn't done and I now have to have someone else take a look at it to make sure that it was done right because I just don't trust them. Not professional, sloppy, disrespectful, they can't keep their word. Your word is everything in a business like this. I don't like being lied to or taken advantage of they did both. I got a call about the carburetor going bad and needed to be replaced. The person I got the motorcycle from told me that the carburetor was a racing one and very expensive that only a scumbag mechanic would try to tell me it was bad and give me a used one. (Who can I trust?) I get another call about the back brake rotor and something else after they had (already checked in the beginning) the bike as to give me a price for the work to be done. Either case my experience with them was like being lied too my face while they did what they wanted in a rushed sloppy job that wasn't completed. I can keep on ranting with more details but I think everyone gets the point. I wish Jake was still around he was a good guy.

Sevina L.

UPDATED REVIEW:
I highly recommend Jake’s Customs, LLC. These guys are friendly, professional and do great work. I have had work done on a previous bike at Jake’s, but when I purchased a new 2019 Softail Heritage in August 2019, I knew that I needed their help customizing my bike. This week they installed new 14” apes and new grips on my bike. Mark completed the work faster than anticipated, and I’m so happy with their work. Josh even offered to trailer my bike back to Lodi since it was getting dark, and I had quite a ways to go in rush hour traffic. I declined his offer, but was super impressed that he would even offer to do that. That evening, Josh checked with me to make sure that I made it home safely. Later that night, I was messing around with my back seat and dropped the seat screw, and it was lost somewhere in the bike (so I thought). I looked for that screw for two days. To my surprise Josh messaged me to follow up to see how I was enjoying my new bars. I told him what happened with the seat screw. He said he had the tools to find it and would come to my house in Lodi to help me. That’s unheard of! I couldn’t believe he was willing to do that. That’s definitely going above and beyond to provide superior customer service. Josh, Jenn and Eric were in Lodi in about an hour, and within 30 seconds the problem was solved, and I learned something about my bike and the “lost screw” that really wasn’t lost. It was just hiding. LOL! Even though I knew these guys were great, I was blown away by the extra step in helping me with the “lost screw”. Jake’s Customs has a customer for life in me, and I will recommend them to all of my friends and family that need their Harley’s worked on. Thank you all for doing excellent work and providing amazing customer service.

PREVIOUS REVIEW:
I want to thank Jake and the staff at Jake's Custom Cycles LLC for doing a great job on my bike. I took it in today at 9:30 a.m. for the 1k service and tuner installation. The work was finished before 1pm! My bike runs so much better. Now that it's tuned properly, I can really tell how badly it was running before. I highly recommend this shop. Jake is honest and does great work at great prices. He's also very friendly and didn't mind answering all of my "newbie" questions. Lol. Thanks Jake!

Steve B.

I can't say enough good things about Jake's Custom Cycles; they always get the job done right. The price is always right and their great customer service is always a bonus. I highly recommend Jake's to anyone on two wheels.

Duran Q.

Had Jake's put in a cam, cam plate, redo the front forks, and a full service on my '13 Dyna. All I can say is WOW. My bike rips! I don't know who was more excited, Jake or myself! Super good guy, and the mechanic are great there! When it comes time for the next upgrade, or tires, service, whatever, I'll be heading to Jake's!

oath K.

Had new tires put on my 2010 street glide and a brake lever replaced. It is definitely a professional shop. All the people that work at Jake's are ex-military and I am extremely big on that. I'd have no trouble whatsoever returning with any Harley-Davidson needs

Wood S. M.

Best shop in Sacramento area hands down. Jake will go out of his way to make sure customers are taken care of and he is very personal and easy to approach. Do your bike a favor and take it to jakes custom cycles.