Shannon Family Automotive - Folsom, California

Morgan M.

I had a great experience at Shannon Family Auto! I worked with CJ, and he was fantastic from start to finish. Not only did they get my car done quickly, but CJ also went the extra mile to help me deal with my warranty company—which made the whole process so much easier. I really appreciated that he was honest and didn’t try to oversell me on anything I didn’t need. Just straightforward, quality service. Big thanks to CJ and the whole team—definitely a shop you can trust!

Nick S.

I recently visited Shannon Family Automotive for the first time, and I couldn’t be more impressed with the experience. From start to finish, their customer service and attention to detail were outstanding.

Communication was top-notch—I received timely updates and even pictures of everything they inspected, all sent directly via text message. This level of transparency made it incredibly easy to understand what was going on with my vehicle without any confusion.

One of the biggest conveniences was the loaner car they provided. It allowed me to continue balancing my work and home life without interruption, which was a huge plus. Many places don’t offer this kind of support, so I truly appreciated the extra effort they put in to accommodate my needs.

The facility itself is another standout aspect. It’s immaculately clean and well-organized, showing the level of care they put into their work environment. The staff was incredibly friendly, professional, and knowledgeable, making the entire process stress-free.

Most importantly, the quality of their work was excellent. My car was serviced with great attention to detail, and it’s running perfectly. I can confidently say I’ll be returning here for all my future automotive needs. If you’re looking for an honest, professional, and customer-focused service center, I highly recommend Shannon Family Automotive!

Rachel G.

Shannon Family Automotive is my go-to shop! I appreciate their honesty in letting me know what repairs are urgent and what can wait, without any pressure. They always make sure any safety issues are addressed, and their ingenuity in finding cost-effective solutions has saved me money while keeping my car in great shape. The team is knowledgeable, professional, and truly cares about their customers. Bonus, they’re extremely active in the community. Highly recommend!

Clarissa W.

Peace of mind. Literally the best way to say it. We have brought 4 cars (including trucks, ages ranging from an 89 to a 2011) to Shannon over the years and each experience has been very positive. We trust them. Nothing is pushy, recommendations feel honest and genuine. If something should get done, they say it; if something can wait, they say it. I appreciate the thought and consideration that has been put into every conversation with them about our vehicles as we try to balance the line of maintaining our “seasoned” cars or just getting a new one. They also don’t make me feel stupid as I try to describe a sound or experience in my car, which is very much appreciated! So if you want peace of mind that you will be taken care genuinely, go with Shannon.

Emily F.

Shannon always takes care of us and lets us know what issues our car may have and if we need to address them immediately or wait for later. They do an excellent job and truly care for their customers.

jocy I.

I highly recommend Shannon Family Automotive. They are servicing 4 of our vehicles and they are thorough, efficient & prompt with communication & repairs. Their staff are friendly, courteous & responsive. We are so satisfied with their service that we chose our last car purchase based on the vehicle make that they can service. It’s a huge peace of mind to have found an automotive shop that we can entrust our cars with.

fallon W.

Great experience at Shannon Automotive. First of all, customer service was on point. Thank you, Eric! We had a lot of work done for my a/c and radiator. They provided cost savings for me that I didn’t know about. I had to bring the car back 6 months later for related issue. They took care of it and covered the labor and parts. Everything works great so far!

Jason M.

I've owned a Toyota and always took it to random locations for its maintenance. Walking in Erick (the bald guy 😁) gave me a warm welcome and made the experience simple and thorough. They gave my car a full overhaul and provided me a rental so I wasnt put out for the week. I've been driving my Camry for the last couple weeks and it still runs like day one. Thank you Erick and your colleagues for all your hard work! You've earned my business!!